Refund policy

We hate stores that don't give refunds. Don't worry - we're not one of them.

Returns are accepted within 30 days of receiving the product and return shipping is always free. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@motonera.com. For the full return process, please scroll down.

 

SHIPPING

Your order will ship out the same day or next business day.

There are no shipments on weekends or holidays.

Need it super fast? Email us at info@motonera.com to let us know it's urgent! 

 

RETURNS

If you are not happy with your product you can return it to us within 30 days of receiving your order for a full merchandise refund.

The same applies if a product is defected.

Refunds can only be issued to original form of payment.

Items must be sent back in the original condition.

Returns are always free. We will provide you with a shipping label, you will print the label and send your item back to us! 

ALL ARTWORK IS FINAL SALE. If you have a problem with your art purchase, please email info@motonera.com.

 

RETURN PROCESS

Email info@motonera.com your name, order number, and item(s) you are returning.

Receive a prepaid shipping label from us to send your item(s) back to us. 

Pack up your item(s) and ship them to us. 

Receive your refund within 7 days of us receiving the product back!